Returns and Exchanges Policy

Effective Date: 11/18/2024

We aim to provide the highest quality products to our customers. However, by purchasing from us, you agree to the following terms and conditions regarding returns and exchanges:

1. No Returns or Exchanges Policy

We maintain a strict No Returns or Exchanges policy for all products under normal circumstances. By placing an order, you acknowledge and accept this policy.

2. Exceptions for Defective or Unfit Items

In very rare instances, if an item is found to be defective or unfit for its intended purpose, we may consider an exchange. This is strictly at our discretion and under the following conditions:

• Defective or Unfit Items: The item must have a manufacturing defect or another verifiable issue that renders it unsuitable for use.
• Approval Required: Customers must contact our customer service team at the contact information below to describe the issue and receive written approval for an exchange.

3. Conditions for Exchange (If Approved)

If an exchange is approved, the following conditions must be met:

• Condition of the Item: The item must be returned in its original condition, including resealable packaging, and must be unworn, unused, and free of any damage caused after receipt.
• Return Timeline: The item must be shipped back to us on the next business day following the approval of the exchange request.
• Proof of Return Date: A valid proof of return, such as a courier receipt with the shipment date, is required.

Failure to meet these conditions will result in the rejection of the exchange request.

4. Right to Reject an Exchange

Even in cases where exceptions apply, we reserve the right to reject an exchange request based on the specific circumstances of the case. Decisions regarding exchanges are final and non-negotiable.

5. Return Shipping Costs

The customer is responsible for all shipping costs associated with returning the item for exchange. Shipping fees are non-refundable.

6. Privacy of Return and Exchange Information

6.1 Data Collection and Use

When requesting an exchange, we may collect personal information such as your name, contact details, order information, and proof of purchase. This information will only be used to process your exchange request and improve our services.

6.2 Data Protection

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure.

6.3 Sharing of Information

We do not sell or share your information with third parties, except as required to process exchanges or comply with legal obligations.

6.4 Data Retention

Personal data related to exchanges is retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

7. Amendments to Policy

We reserve the right to modify this policy at any time without prior notice. Any changes will be updated on this page with the revised effective date.